Privacy Policy

At sphosent , we strive to maintain the trust of our visitors and customers. We understand that your privacy is as important as the innovation and modern elegance that our electronic products bring to your home. We treat your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, protect, and disclose your personally identifiable information (PII) when you visit our website or make a purchase.

1. Information Collected

We collect information to ensure a smooth shopping experience and to safely fulfill orders for our high-quality electronic devices and smart home solutions.

  • Information you provide: When you place an order, create an account, or contact support, we may collect:

    • Identity data: First name, last name, username.

    • Contact details: Email address, telephone number (key for coordinating delivery).

    • Delivery details: Shipping address and billing address.

    • Financial Data: Payment information (processed securely by our encrypted payment gateways).

  • Information Collected Automatically: When you browse our site, we automatically receive your IP address, device/browser information, and interaction data via cookies.

2. How we use your information

We use the information collected for the following purposes:

  • Order Fulfillment: Processing payments, arranging shipping, and sending tracking updates for your sphosent products.

  • Customer Experience: Personalize your browsing experience and improve our collection of smart home technologies and electronic accessories.

  • Communication: Responding to your inquiries and, if you consent, sending you updates on new products, home automation tips, or technology inspiration.

  • Security: Protection against unauthorized transactions and fraud.

3. Data protection and security

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology.

  • Access Control: Personal data is stored on secure networks and only accessible to authorized personnel.

  • No Card Storage: sphosent does not store full credit or debit card details on its servers after a transaction is completed.

4. Disclosure of data to third parties

sphosent does not sell, trade, or transfer your personal data to third parties for their independent use. We only share data with trusted partners who help us run our business (e.g., courier companies), provided they agree to keep the information confidential.

  • Advertising Partners: We work with partners like Meta (Facebook/Instagram), Google, AppLovin (Axon), and TikTok to deliver relevant ads. You can opt out of targeted advertising by visiting their respective privacy policies or adjusting your browser settings.

5. Cookie Policy

We use cookies to:

  • Essential: Maintaining items in your cart and ensuring site functionality.

  • Analytics: Understanding how the site is used to improve the layout of our store.

  • Marketing: Displaying relevant advertisements based on your interests in smart home technology and modern electronics.

6. Children's Privacy (COPPA)

sphosent creates products for tech enthusiasts and modern homeowners, but we do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us immediately and we will delete it.

7. Reliable information practices

In the unlikely event of a data breach, we will notify affected users by email and post a notice on our website within 7 business days.

8. CAN-SPAM Compliance

We collect email addresses to process orders. If you opt in to marketing, we commit to:

  • Not using misleading message subjects.

  • Identifying messages as advertisements.

  • Provide our physical address (Tim Industries Ltd.).

  • Promptly honor unsubscribe requests (“Unsubscribe”).

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Brand: sphosent Company Name: Tim Industries Ltd.

 Email: service@kkhhorevip.com